FAQ

Shipping & delivery

  • An item is missing from my order. What do I do?

    If your order is incomplete, pleasecontact our support team,and include your order ID and email address so that we can work to make it right.

  • An item in my order is damaged. What do I do?

    If your order is incomplete, pleasecontact our support team,and include your order ID and email address so that we can work to make it right.

  • What should I do if I've received the wrong item?

    Oops! First, please accept our apologies. If you’ve received the wrong product, pleasecontact our support team,and include your order ID and email address so that we can work to make it right.

  • How do I track my package?

    You'll receive regular email updates regarding your order status. Once your order has shipped, you'll also receive a tracking number, so that you can track your package with our delivery partners.

    If you've created a Biosil® account in our store, you can also access the details there. We definitely encourage you to create an account if you want to track your orders or manage your subscription.

  • What are your shipping options?

    We use Mail Innovations by UPS to deliver our orders. While Mail Innovations isn’t a day-definite service, most orders are received in 5 business days. Shipping is free on subscriptions and one-time purchases over $50.

  • When will my order ship?

    All orders typically ship between 4 and 12 hours after they’ve been placed.

  • Do you ship to countries outside the USA?

    We ship to several states in the US, we ship to several countries in Europe and India.

  • What if I didn’t receive my order?

    If your order seems to be missing, pleasecontact our support team,and include your order ID and email address so that we can work to make it right.

  • How can I cancel or change my order?

    Once you’ve placed and paid for an order, it can't be changed through the website. Please contact our support team and we'll be pleased to help.

  • How can I track the status of my order?

    You'll receive regular email updates regarding your order status. Once your order has shipped, you'll also receive a tracking number, so that you can track your package with our delivery partners.

    If you've created a BioSil® account in our store, you can also access the details there. We definitely encourage you to create an account if you want to track your orders or manage your subscription.